Returns & Exchanges

Due to the perishable nature of our food products, we cannot accept physical returns to our warehouse. However, if your order arrives damaged or fails to meet our quality standards, we are committed to making it right through a refund or replacement.

Return Process

• 1.
  Document the Issue

  Take clear photos of the product, packaging, and shipping label immediately upon delivery if there are any signs of damage or spoilage.

• 2.
  Contact Support

  Email our customer care team within 7 days of delivery with your order number and the photos you captured.

• 3.
  Quality Review

  Our culinary quality assurance team will review your claim within 48 hours to determine the cause of the issue.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or ship a fresh replacement order at no additional cost.